Refund Policy
Refund Policy
At Milania Nicole Cosmetics, customer satisfaction is our top priority. If you're not entirely satisfied with your purchase, we're here to help. Please review our refund policy below.
Returns
- Eligibility: We accept returns for items that are unused, unopened, and in the same condition as received. They must also be in the original packaging.
- Time Frame: You have 30 days from the date of purchase to request a return.
- Non-Returnable Items: Certain items such as opened or used cosmetics, sale items, and gift cards are non-returnable.
Refunds
- Once we receive your return, we will inspect it and notify you of the status. If your return is approved, we will initiate a refund to your original payment method.
- Processing Time: Please allow up to 7-10 business days for the refund to reflect in your account after we process it.
Exchanges
- If you received a defective or damaged item, we will gladly replace it. Please contact us within 7 days of receiving your order.
Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
How to Initiate a Return
- Contact us at [your email address] with your order number and reason for return.
- We will provide you with the return address and further instructions.
For any questions or concerns, feel free to reach out to our customer service team at [your contact email].